Refund Policy

Once a notarization is complete, no refund is possible.

When the notary session has been conducted and the document has been notarized, the service is fully rendered. All fees paid are non-refundable at that point, regardless of the reason.

When a Refund May Be Considered

Refunds are only considered in the following two situations. All other requests fall outside our refund policy and will not be approved.

Exception 1 — The notary service was not provided

If you were charged for a session but no notarization took place — for example, due to a technical failure on our end, a scheduling error, or no notary being made available — you are eligible for a full refund. This exception does not apply if you chose to cancel, did not attend, or could not complete identity verification (KBA).

Exception 2 — The notary made a verifiable error

If the notarization was completed but contains a clear error made by our notary — such as an incorrect seal, wrong date, or missing required certification — we will review the issue. If the error is confirmed to be on our part, we will either correct the document at no charge or issue a refund. Requests must be submitted within 7 days of the session.

What Is Not Covered

The following situations are not eligible for a refund under any circumstances:

- The notarization was completed successfully, and you changed your mind - The receiving party (a court, agency, or institution) rejected your document for reasons unrelated to our notarization - You were unable to pass identity verification (KBA) or failed to provide a valid government-issued ID - You did not attend or join the scheduled session - The document was incorrect, incomplete, or not ready to be notarized - You canceled the appointment after the session had already started

Cancellations Before a Session Starts

If you need to cancel a scheduled appointment before the notary session begins, please contact us as soon as possible via our Contact page. Cancellations made before a session begins may be eligible for a refund at our discretion.

How to Submit a Refund Request

If you believe you qualify under one of the two exceptions above, submit a request through our Contact page within 7 days of your session. Please include:

- Your name and email address used for the session - The date and time of your notarization session - A clear description of the issue and which exception applies - Any supporting documentation if applicable

Our team will review every request and respond within a reasonable timeframe. Rush Notary reserves the right to make the final determination on all refund requests.

Policy Updates

Rush Notary reserves the right to modify this Refund Policy at any time. Changes take effect immediately upon posting to this page. Continued use of the platform constitutes acceptance of the updated policy. If you have questions, please contact us.